Printed manuals and work procedures were the primary training resources for Gas Operations and were not centralized online. As a result, functional areas across divisions accessed information inconsistently. The business needed a way to supplement existing manuals and deliver standardized instructional content on operational processes to all employees.

 

The primary objective was to increase quality, visibility, and alignment across Gas Operations work that spanned multiple work groups—while improving safety, communication, efficiency, and collaboration.

An intranet portal was created to centralize and deliver instructional content related to Gas Operations processes across the organization. The solution empowered the line of business to manage and maintain its own content within the portal.

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A visual process map served as the landing page, allowing users to navigate to process-specific pages that outlined role descriptions, responsibilities, and key tasks. Each role page included links to relevant manuals as well as supplemental Online Learning Experiences (OLEs). These OLEs were aligned to the most current manuals and designed specifically for adult learners to be engaging, interactive, and approachable.

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My Role

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I was responsible for designing and developing the Online Learning Experiences (OLEs). Each OLE was 10–15 minutes in length, enabling learners to complete multiple components in a short amount of time. Every OLE included a brief knowledge check to reinforce learning and track learner progress.

Key Outcomes

• Positive feedback from the project sponsor via email and during face-to-face check-ins

• Reduced costs associated with printing and maintaining physical manuals

• Recognized as one of the Top Five Training Initiatives of 2016 by Training magazine

  • The portal and learning solution were highlighted as the centerpiece of the initiative

  • Contributed to the organization being ranked #14 among the Top 100 Training Organizations for the year​

 

Site Usage (Monthly Averages)

• Visitors: 325

• Page Views: 1,320

• Outbound Links: 164

• Downloads: 139

• Minutes per Visit: 7.5

• Actions per Visit: 3.94