The existing training was delivered as a four‑hour virtual instructor‑led session facilitated by the Director of the Business Consulting Group. These sessions were conducted individually for each client and walked participants through completing charts and forms to create a change‑management plan for their system implementation, which was delivered at the end of the session.

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While effective, this approach was time‑intensive to plan and prepare, heavily dependent on subject‑matter availability, and difficult to scale. As client demand increased, the model became increasingly unsustainable.

The vILT session was converted into a highly interactive, self‑paced online course that preserved the original coaching experience. An avatar coach guides learners through the change‑management process, using short video vignettes to bring concepts into real‑world context.

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Throughout the course, learners respond to guided brainstorming prompts that help them think through their own implementation needs. Their responses dynamically populate charts and forms within the course, ultimately generating a personalized, printable Change Management Plan—mirroring the outcome of the original live session.

The solution replaced a half‑day training session with a scalable, on‑demand learning experience that could be delivered consistently across clients.

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Key outcomes included:

• Significant reduction in planning and preparation time, freeing up internal consulting resources

• A scalable and versatile training solution that no longer relied on live facilitation

• Increased practical application through interactive, learner‑generated outputs tied directly to real implementation needs